Aweber vs Getresponse — A Detailed Comparison

Aweber vs Getresponse (the two companies' logos side by side)

Aweber vs Getresponse — which of these email marketing solutions is best for your business? On the face of it, these are similar tools, with similar features at a similar price point…and it can be hard to work out which one to choose.

So, this post, I’m going to put both products head to head and highlight their key differences. Read on for a detailed comparison of their

  • pricing plans
  • key features
  • template quality
  • pros and cons
  • customer support

and more.

By the end of the post, you’ll have a much better idea of which of these products is right for you.

But first: what do Aweber and Getresponse actually do?


What do Aweber and Getresponse do?

Aweber and Getresponse are tools for:

  • hosting a mailing list

  • creating attractive email templates

  • sending e-newsletters out to your subscribers.

They also allow you automate your communications to subscribers via ‘autoresponders’.

Autoresponders are e-newsletters that are automatically sent to your subscribers at intervals of your choosing and according to rules that you define.

That’s just the tip of the iceberg though — e-newsletter tools like Aweber and Getresponse allow you to do a lot of other interesting things, which I discuss below.

Before that though, a quick look at pricing.


Getresponse pricing vs Aweber pricing

Getresponse pricing

There are four Getresponse plans:

  • Basic — this starts at $15 per month, and lets you send an unlimited number of emails to up to 1,000 subscribers

  • Plus — starting at $49 per month for up to 1,000 subscribers

  • Professional — starting at $99 per month for up to 1,000 subscribers

  • Max — negotiatable

A fully functional free trial is available too, which lasts for 30 days (this works with up to 1,000 subscribers). You can access the trial via this link.

Getresponse pricing
Getresponse pricing

The key differences between the Getresponse plans involve the addition of landing pages, webinars and e-commerce, with more functionality being provided the more you pay (I discuss this in more depth below).

Aweber pricing

There are 2 Aweber plans to choose from: “Aweber Free” and “Aweber Pro.”

As the name suggests, “Aweber Free” lets you use the product entirely free.

There are strings attached however — it’s only free for users with less than 500 subscribers, and any newsletters you send with it will feature Aweber adverts.

These limitations aside however, it’s a pretty useful option for new businesses that don’t already have a list but want to start running email marketing campaigns.

You can find out more about “Aweber Free” here.

“Aweber Pro” unlocks all the main functionality of the platform, and the pricing structure for it is as follows:

  • Up to 500 subscribers: $19 per month

  • 501 to 2,500: $29 per month

  • 2,501 to 5,000: $49 per month

  • 5,001 to 10,000: $69 per month

  • 10,001 to 25,000: $149 per month

If you have a list containing more than 25,000 subscribers, you will need to get a quote from Aweber to establish monthly costs.

Aweber pricing
Aweber pricing

Discounted plans are available for non-profits (3 months free, 25% off after that) and students (20% off) too. 

Awber vs Getresponse — who wins on price?

When comparing Aweber vs Getresponse, the Getresponse ‘Basic’ plans are probably the ones to focus on as they are similar, feature wise, to all the Aweber plans.

At the starter end of things, Getresponse is definitely the more cost-effective solution. If you have a list with 500 to 1,000 subscribers on it, you’re looking at a $14 per month ($168 per year) saving by using the Getresponse ‘Email’ plan instead of Aweber‘s equivalent.

For lists over 1,000 subscribers in size, each Getresponse ‘Basic’ plan effectively comes in $4 per month cheaper than the equivalent Aweber plan (an annual saving of $48).

Additionally, Getresponse offers sizeable discounts if you pay upfront for one or two years: 18% and 30% respectively.

There’s also a 30% to 50% discount available to nonprofits (with the more generous discount being available if you display the Getresponse logo on your website and allow Getresponse to market you as a partner).

There are discounts available with Aweber too, but they are not quite as generous: if you pay annually, you save 14.9% on the regular plan.

There’s no denying however that Aweber’s completely free plan makes the product attractive to brand new businesses.

Overall, I’d say that Getresponse is the overall winner on pricing, but as we shall see below, this is definitely not the only thing you should base your decision on here.

So, let’s take a look at features.


Overview of core Aweber and Getresponse features

Similarities between Aweber and Getresponse

Getresponse and Aweber offer similar core features, the key ones being:

  • The ability to capture data and host mailing lists

  • A wide range of pre-designed, responsive e-newsletter templates

  • Autoresponder functionality that allows you to send automated e-newsletters at pre-defined intervals to subscribers after they sign up

  • Statistics on the percentage of subscribers that are opening your emails, clicking links or unsubscribing

  • Message builders that allow you to create and edit e-newsletters without coding

  • Integration with third-party tools (for example, e-commerce apps or CRM services)

  • A landing page builder

Key differences between Aweber and Getresponse

There are some Getresponse features which are not available in Aweber:

  • Webinars

  • Advanced marketing automation

  • Conversion Funnels

And Aweber offers something that Getresponse has yet to introduce: AMP for email.

We’ll discuss these differences in more depth later.

But first, let’s take a look at something very important in email marketing: visuals.


E-newsletter templates

Aweber and Getresponse both provide a wide selection of templates, but Aweber’s is considerably bigger: it offers users 700 templates to Getresponse’s 115 or so.

Example of an Aweber template.

The templates provided by both Getresponse and Aweber are all responsive — this means that they will automatically adjust the layout of your e-newsletter to suit the device it’s being viewed on (mobile, tablet, desktop etc.).

In terms of quality, I’d say that Getresponse’s templates are in general slightly more attractive or contemporary than the Aweber ones; but Aweber’s larger range of templates may make it easier to find something that suits your brand.

Either way, there’s a lot to choose from in the template department from both products, and the standard is high in both.

Editing one of the new Getresponse templates
Editing one of the new Getresponse templates

Web fonts in Aweber and Getresponse

Popular email apps like Outlook and Apple Mail are increasingly supporting the use of web fonts — and accordingly, some leading email marketing solutions are starting to include them in their email editors.

This can help designers create newsletters which more closely match the branding used on corporate websites.

Both Aweber and Getresponse facilitate the use of web fonts, but Getresponse’s range is much more extensive; Aweber limits you to a small choice of rather bland Google fonts.

With Getresponse, you get a wonderful selection of web fonts to choose from — hundreds of Google fonts, including all the funky ones, are available.

Web fonts in Getresponse
A comprehensive range of web fonts is available in Getresponse.

So it’s a rather big win for Getresponse in the font department.

AMP for email

An area where Aweber has an edge over Getresponse — and indeed most other email marketing platforms —involves something called AMP for email.

Traditionally, e-newsletters have been very static affairs — a combination of text and images.

AMP for Email changes all that by making it possible for recipients to take simple actions (like booking an appointment or RSVP-ing to an event) directly within the email the email (i.e., without leaving their email program and without visiting a website).

It also allows the senders of an email to insert dynamic content into it — think live survey results, weather updates, football scores etc.

The ‘dynamic’ nature of AMP emails gives recipients a reason to return to them periodically — turning emails into much more powerful and engaging pieces of content.

The below video from Google serves as a good introduction to the world of AMP for email.

Note that in order to use AMP for email with Aweber, you will need the relevant technical skills — the only ‘drag and drop’ AMP for email feature currently available with Aweber is an image carousel.

But nonetheless, including AMP for email in Aweber’s feature set is a really positive development — and kudos to the company for being an early adopter of the technology.

Getresponse vs Aweber — the free trials

The best way to work out if an app is for you is to try it yourself — this lets you work out the learning curve and establish if a product contains the precise features you need.

Both Getresponse and Aweber provide fully functional free trials, which you can access using the links below:


Autoresponders

As discussed briefly above, autoresponders are emails that are sent automatically to your subscribers at intervals that you define – for example, you could create a programme of autoresponders so that…

  • 10 minutes after somebody signs up to your list, they receive a welcome message

  • exactly one week later they receive a discount code

  • three weeks later they receive an email showcasing a particular product…

…and so on.

This type of email marketing is often referred to as a ‘drip’ campaign.

Both Aweber and Getresponse provide good basic autoresponder functionality, allowing you to automatically send particular e-newsletters based on time intervals (as in the example above) or trigger them based on user actions or data, i.e.,

  • joining a particular list

  • making a purchase

  • having a birthday.

For me, Getresponse’s autoresponder functionality is considerably stronger than Aweber’s, however.

The range of actions you can use to trigger the sending of e-newsletters is more comprehensive, and it’s easier to set up these action-based triggers in the first place. 

In truth, Getresponse’s autoresponder functionality now goes well beyond traditional ‘drip’ style campaigns and forms part of its ‘marketing automation’ feature.

And speaking of which….


Marketing automation

Getresponse recently introduced a feature called ‘Marketing Automation’ which takes autoresponders to a much more sophisticated level.

This allows you to create sophisticated automation workflows using a drag and drop builder — you basically set up an ‘automation flowchart’ that tells Getresponse what to do if a user takes a specific action.

There are a large number of triggers you can use to shape your automation workflow in Getresponse, but key ones include:

  • Email opens

  • Link clicks

  • Product purchases

  • Abandoned carts

  • URLs visited

  • A change in a subscriber’s custom field data

This means you can extensively customize your subscribers’ user journeys based on how they interact with your emails.

The video below gives you an idea of how it works.

Aweber offers something similar with its ‘Campaigns’ tool — but at the moment it’s a very basic affair, which essentially allows you to tag subscribers and send particular follow-up emails based on the links that they click.

Aweber Campaigns
Aweber Campaigns gives you some marketing automation functionality, but as you can see from the screenshot above, it limits the automations to sending messages, waiting, and applying tags.

So for now, in the area of workflow-based automation, the winner is Getresponse.

Getresponse marketing automation.
Marketing automation in Getresponse is significantly more sophisticated than in Aweber.

Importing data

Aweber lets you bring in data from the following types of files:

  • XLS

  • XLSX

  • TSV

  • CSV

  • TXT

Getresponse lets you import from the following types:

  • CSV

  • TXT

  • VCF

  • XLS

  • ODS

In addition to allowing you to import the above file types, Getresponse also allows you to import from various third-party services.

Both platforms also let you add contacts manually — either by adding individual contacts or by copying and pasting rows of contacts.

Finally, Aweber and Getresponse both allow you to add users to a particular autoresponder cycle when you import them, which is not the case with all competing systems.

So overall, a general thumbs up for both platforms here when it comes to imports.

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Single opt-in and double opt-in

There’s two ways to run a mailing list: using a ‘single opt-in’ or a ‘double opt-in’ approach to subscriptions.

When you use a single opt-in method, the person who completes your sign-up form is added to your mailing list there and then.

With a double (or ‘confirmed’) opt-in process, the person signing up to your mailing list is sent a confirmation email containing a link that they have to click before they are subscribed.

Both approaches have their pros and cons. The main benefit of a single opt-in process is that it makes it easy for users to subscribe and maximises conversion rates; a double opt-in process is better for verifying that the people subscribing to your list are using real email addresses and leads to cleaner data and more accurate stats.

I’d argue that both single opt-in and double opt-in processes have their place in email marketing and it’s vital for your chosen solution to facilitate both processes. And the good news is that both Aweber and Getresponse allow you to choose your preferred opt-in method easily — something that’s not the case with all email marketing solutions.


Integrations and apps

Both Aweber and Getresponse offer a decent range of integrations with other sites and apps. These include integrations with very-well known services such as Amazon, Paypal, Salesforce, Facebook and Twitter.

Aweber provides over 1,000 integrations to Getresponse’s 150 or so, making it a significantly more flexible tool when it comes to connecting to other apps.

It should be noted that some of the integrations for both products — particularly those for less well-known services — involve setting up a connection between your accounts using a third-party sync tool like Zapier or Pie Sync.

This is not madly complicated, but it can take a little trial and error to sort out.

(And whilst I love Zapier, sync errors can occasionally occur which then involve some manual intervention to sort out.)


Split testing

Split tests (also known as A/B tests) allow you to try out different versions of your emails on segments of your data and send the best performing one out to the rest of your database.

This can be done by testing different subject headers, different e-newsletter copy or even different templates against each other.

Aweber allows you to test up to 3 variants of e-newsletters against each other; Getresponse’s equivalent limit is 5.

However, whereas Aweber lets you test any email against any other, Getresponse is a bit more restrictive: you can only test emails with different subject headers against each other, or emails with different content against each other. Unlike Aweber, you can’t mix things up.

So overall it’s probably a win for Aweber in the split testing department.


Data segmentation

A key reason why I generally prefer Getresponse to Aweber involves data segmentation.

Both tools allow you to create data segments easily enough — you can use a variety of filters to identify subscribers based on particular criteria and save them.

However, Getresponse beats Aweber when it comes to sending e-newsletters to your segments. This is because Aweber only allows you to send e-newsletters to one segment at a time.

Aweber segment
You can only broadcast to one segment at a time in Aweber.

For example, if you had a mailing list of car owners with three pre-existing segments in it, ‘red car owners’, ‘blue car owners’ and ‘green car owners’, and you wanted to send an e-newsletter to the red guitar and blue car owners in one go, you could do this in Getresponse really easily — you’d just tick the relevant segments and hit send. 

But in Aweber to do the same thing you’d have to create an entirely new segment containing red car owners OR blue car owners. This leads to more manual effort and a bigger list of segments to trawl through.

Similarly, excluding segments from a mailout is much easier in Getresponse than in Aweber: once you’ve picked your list of recipients, you can just tick the relevant segments or lists that you want to exclude from the mailout. 

Aweber allows you to exclude lists from mailouts, but oddly, not segments.

So, data segmentation is important to you, the better option here is Getresponse.


Landing page creation

Another area where Getresponse currently has an edge over Aweber involves landing pages.

Landing pages or ‘squeeze pages’ are web pages that are designed with one thing in mind: data capture. They typically contain a form, some attractive images and a small amount of text spelling out the benefit of submitting your email address.

It’s generally better to use landing pages for online ad campaigns instead of a form that sits on your website, simply because they are optimised for capturing data (as they contain less content to distract users).

Getresponse's Landing Page Creator - a drag and drop editor for creating 'squeeze pages'
Getresponse’s Landing Page Creator – a drag and drop editor for creating ‘squeeze pages’

With both Aweber and Getresponse, you get a landing page creator out of the box, which allows you to make use of various templates and a drag and drop editor to create a strong landing page.

This Getresponse feature allows you to create an unlimited number of landing pages, display them to an unlimited number of viewers and crucially, do A/B testing too, where you can try out up to 10 different versions of your landing page — with the system automatically identifying the best performing one (thus allowing you to use your best landing page to maximise conversions).

Although there’s a landing page builder in Aweber too, it’s more basic in nature — there’s only a few templates available and no A/B testing, thus rendering it considerably less useful than the Getresponse equivalent. However, it does feature a more user-friendly interface.

Aweber's landing page builder
Aweber’s landing page builder

Both Aweber and Getresponse allow you to add a Facebook pixel or Google Analytics tags to your landing pages, which helps you track conversions from ad campaigns.

However, neither platform seems to offer any cookie consent controls that allow users to opt in or out of this tracking. This is not ideal from a privacy or, importantly, a GDPR point of view.


Getresponse Webinars

A new feature of Getresponse is ‘Getresponse Webinars‘, and this is something you’re not going to find as a feature of any of Getresponse’s major competitors: Aweber, Mailchimp, Mad Mimi et al. are all yet to offer this service. 

By purchasing a Getresponse plan (‘Plus’ or higher) you gain the ability to run webinars directly from within your Getresponse account.

Since webinars typically are used as a lead generation tool, integrating them closely with your email marketing application is potentially a very good idea.

The feature set for Getresponse Webinars is pretty good too, and similar to that you’d expect on dedicated webinar solutions.

Key features include:

  • a multiple presenters option

  • chatroom

  • whiteboards / presentation design tools

  • screenshares

  • webinar recording

In terms of attendee limits, the ‘Plus’ plan allows you to host a webinar with up to 100 participants; the ‘Professional’ plan’s cap is 300 and the ‘Enterprise’ plan’s cap is 500.

You can also buy the webinars functionality as an add-on for Getresponse’s ‘Basic’ plan: $40 per month buys you a 100 attendees limit, $99 per month buys you a 500 attendees limit. (The 500 limit is the absolute maximum of participants — you can’t pay extra to increase this).

If you wanted to run webinars with Aweber, you’d need to use a third party tool such as Gotowebinar. This means an additional cost, but on the plus side, there is an official integration for Gotowebinar available for Aweber.

In terms of the quality of Getresponse’s webinar feature, it’s surprisingly good. I wasn’t expecting it to compare so positively against other webinar tools I’ve used in the past; after testing it out, I found that I was really impressed with both its interface and the functionality.

You can definitely use it to run professional webinars and the way that this feature is so tightly integrated with email marketing features is brilliant.

It’s definitely a stand-out feature of Getresponse, and well worth trying if you are interested in running webinars as part of your business. You can try out Getresponse Webinars here.


Send time optimization (‘Perfect Timing’)

Getresponse includes a really nifty feature, send time optimization, which is not yet available in Aweber.

Called ‘Perfect Timing’, this feature automatically sends your email at the time at which it’s most likely to be opened — Getresponse looks at your subscribers and their email-checking habits and makes this call on your behalf.

If you are comfortable with using this big-brother sort of technology (!) then according to Getresponse, you can expect a 23% median improvement in open rates and a 20% median improvement in click-through rates.

Aweber does offer a feature called ‘send windows’ which allows you to limit the time you send your automated emails out to a particular time slot — but it’s not as sophisticated as send time optimisation, and also requires you to do a bit of legwork and stats-eyeballing in finding out when the best time (in general) is to send emails to your list.


Conversion funnels

Getresponse’s newest feature is called ‘Conversion Funnels’ and it aims to turn the product from being an email marketing platform into something of an all-in-one marketing and e-commerce platform.

The idea behind it is that you can do the following things without ever leaving the Getresponse environment:

  • Create a product catalogue

  • Create and manage Facebook ad campaigns

  • Create landing pages

  • Add subscribers to an autoresponder cycle

  • Drive users to sales pages (also created in Getresponse)

  • Take payment for products (using several leading payment gateways)

  • Send abandoned cart emails if necessary

As the feature name suggest, Getresponse wants to give you an easy means to create sales funnels without the need for any other tools at all being necessary (other than a payment processor — Paypal, Stripe etc.).

If you like, however, you can involve third party platforms into proceedings — Shopify, BigCommerce and Etsy can all be integrated with this feature.

Serious e-commerce operators will be better served by using more established e-commerce platforms like BigCommerce or Shopify to sell goods online — but this all-in-one approach may appeal to small businesses that are dipping their toes into online selling for the first time.

Aweber does let you connect Stripe to its landing pages, giving you the ability to do some online selling; however, as things stand the Getresponse e-commerce setup and funnel mechanism is considerably more advanced.


Customer support

Both Aweber and Getresponse have won Stevie awards recently for their customer support, which says good things about both companies’ efforts.

Aweber is the better option if you need phone support, though.

Unlike Getresponse — and indeed competitors Mailchimp, Mad Mimi and Campaign Monitor — the company offers phone support (and toll-free to boot, if you live in the US). Email and live chat support channels are also available.

Getresponse used to offer phone support, but now offers live chat and email support only (unless you’re on the enterprise-level “Max” plan).

This is a shame as when it comes to tech support, there are times in life when only a real conversation with a real human will do.

However, Getresponse’s email support comes in 8 languages (English, Polish, German, French, Spanish, Italian, Russian and Portuguese), whereas Aweber’s is only provided in English.

In terms of the quality of the support, I’ve had a lot of experience of Getresponse’s live chat service, and I’ve always found the responses quick and the agents extremely helpful and knowledgeable. (I haven’t always loved the email support though — it’s always taken me much longer to get support via this channel and the quality of it hasn’t been as high as that provided via the chat service).

I haven’t had much experience of Aweber support, but the company’s long history of receiving Stevie awards for it should provide some reassurance on that front.

Bottom line on support: if you think you’re the kind of customer that is definitely going to require phone support, then it’s worth giving Aweber some serious consideration over Getresponse.

If you need support in language other than English, the better option is Getresponse.


Free trials of Aweber and Getresponse

Both Aweber and Getresponse offer ways to try out their products for free.

With Aweber, you can use a free version of the product, “Aweber Free”, indefinitely — so long as your mailing list contains 500 or less contacts.

Getrepsonse allows you to try out a fully functional version of its product for 30 days, so long as your list contains fewer than 1,000 contacts.

The links for each free trial are below. As ever with these comparisons, I always recommend trying both products out to ensure you’re getting a full, personal experience of each platform:


Aweber vs Getresponse: the verdict

Ultimately, Aweber and Getresponse both offer a good range of tools to help you create, maintain and communicate with an email database. Even if you’re not all that technically minded, you shouldn’t have too much difficulty using either to manage your e-communications — and both products will let you do that well. That said, Getresponse is the winner in this shootout — it is much more of an ‘all-in-one’ solution than Aweber, comes with significantly more advanced automation features, and is a bit cheaper too.

There are a few areas where Aweber has an edge over Getresponse: it supports AMP for email, is more flexible when it comes to split testing, integrates more easily with a wider range of third-party products, and comes with phone support.

And its free plan is potentially very useful for brand new businesses without a mailing list.

Here’s a final lowdown of why you might pick one of these tools over the other. 

Reasons to pick Getresponse over Aweber

  • Getresponse’s ‘Marketing Automation’ features currently beat similar workflow-based automation tools offered by Aweber — hands down

    , in fact.
  • The product is more competitively priced than Aweber.

  • An 18% discount is available if you pay for the product on an annual rather than monthly basis, and a 30% discount is available if you pay for two years upfront. These discounts are more generous than the Aweber equivalents.

  • Getresponse’s built-in landing page creator is more sophisticated than Aweber’s.

  • Getresponse’s ‘send time optimization’ feature has the potential to significantly improve your open and clickthrough rates — there’s no equivalent functionality in Aweber.

  • The webinars functionality is superb and potentially fantastic for any business that uses webinars for lead generation.

  • You can sell products and create sales funnels with Getresponse out of the box.

  • Its customer support comes in multiple languages; Aweber’s is restricted to English.

Reasons to pick Aweber over Getresponse

  • A greater selection of templates is available.

  • It integrates with more third-party apps.

  • Its split testing features are a bit more flexible.
  • AMP for email is supported.

  • Phone support is available.

  • It offers an entirely free plan (so long as you have less than 500 contacts on your mailing list).


Alternatives to Aweber and Getresponse

There are quite a few alternatives to Aweber and Getresponse out there. At the more expensive end of the spectrum, you could consider Campaign Monitor and Mailchimp; budget options include Moon Mail and Mad Mimi.

You may find some of the below reviews and comparisons helpful:

Additionally, you may wish to read our full Getresponse review or our full Aweber review.


Any thoughts?

Finally, if you’ve got any thoughts on the Aweber vs Getresponse debate, or any questions, do feel free to share them in the comments below — I do my best to get back to everyone!

And if you enjoyed this article, it’d be great if you could consider sharing it on social media, or adding a link to it from your website or blog.

Comments (57)

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It’s what they DON’T tell you that is important. With Aweber your clients can’t have a role based email without using double opt-in. Getresponse templates are hard to edit and are NOT mobile friendly. It all depends what is most important. For me, neither of these programs work.

Thanks for your insights Joanne. I agree with you that the ‘old’ Getresponse email creator produces emails that are not 100% mobile friendly (at least where the Gmail for mobile app is concerned). The new Getresponse email editor is much easier to use however and produces e-newsletters that display fine on mobiles.

The CRM in GetResponse. If you manage contacts for a sales team you will want to use another service for that. I hope they get their act together because they have all the database fields necessary but they are very difficult to access and the limited ones that are present need several clicks to even find the person’s Name and Telephone number – and if you want to see the history of the contact’s activity (mail opens, link clicks etc) you need to leave the CRM and search for the contact in a list. If you are looking at a contact in the CRM and want to send that person an email, you need to go out of the CRM, find a letter draft or make one, and then search for that contact manually at the last step before sending. They are just not ready for use by sales teams. However the automation is great, once you get the hang of it. I think this is a popular chi=oice for many solopreneurs and affiliate salespersons. It’s great value for money but it doesn’t have a CRM worth using.

All fair points Tim. I personally like the way you can integrate the automation features in Getresponse with its CRM but I agree that it’s not yet a fully-fledged CRM system and there are some important features missing. I’m going to update this Getresponse review shortly to address some of these shortfalls.

Just an update on this point – the comparison has been updated to reflect some of the shortcomings of the Getresponse CRM. Any further thoughts on this aspect of the product welcome 🙂

This article was interesting. I am fairly new to the company I work for (have been here 10 months), and we use GetResponse. Over the course of these ten months however I have found that I HATE GetResponse. Their customer support isn’t helpful, their image management is unmovable and has truncated titles, and on more than one occasion I have lost whole drafts because something glitched out and the page was reloaded while I was editing (I had saved as a draft, but if you don’t close out of it and the page reloads, you lose all the work you did post opening the draft). Also you can’t image map on GR, and their drag and drop editor is glitchy (I don’t even know what to make of their "social icons", you can’t even link them they’re just pictures). I saw you mentioned their mobile view when editing, I figured I’d just let you know that their "mobile preview" is one size fits all when that’s hardly the case – it’s definitely not for my iPhone 6s, which I’ve tested several times. I have tried to set up reply-to emails, only to have never received any of the confirmation emails even when GR support tells me they were delivered. On Chrome their multiple browser view when trying to send doesn’t work at all. When you reuse an email the plain text gets all scrambled up and you have to either retype it out yourself or you have to use the HTML to Plain and fix it from there. And when you import contacts, it can tell you that so many emails didn’t import, but won’t tell you what emails and it won’t tell you why.

I have been trying to do research to switch for a long time now. Our company is small and no one really knows how to work the email marketing program. We do not use landing pages, auto responders, A/B testing, or any of the other cool features GR offers. Mostly because I am unsure how they work, I am frustrated with GR support, and I would have to explain it all to my manager who has the final say on it all and it would put more things on our plates to do atm. The only thing we do, is we have 3 main groups of email subscribers that we import manually from our BigCommerce store, and we send separate emails to those 3 groups several times a month, if not a week. With all that in mind, I feel like I really want to switch to AWebber. However the thought that I should be learning and utilizing the new features of GR keeps poking at me regardless of how much I hate the platform…

I know this was a long comment but does anyone have any suggestions?

For a long time they were about the same. Now, and for the last couple years, I always recommend GR over Aweber. There probably isn’t a reason to switch if someone has been having success with Aweber. However, if you are just starting your list, GR is better in many ways.

Many thanks for your comment Anmar – I’d probably agree with you, simply because you get more features for a lower cost with Getresponse than Aweber. Incidentally, we use Getresponse at Style Factory for precisely this reason. And because of the flexibility around single / double opt in too.

If you want to read reviews of both the services read aweber review here http://talkersreview.com/reviews/aweber-review.php and getresponse review here http://talkersreview.com/reviews/getresponse-review.php

Thanks for this great details review of both the services i used both the services for around 6 months each both are very good in terms of features and usability

Pretty useful article. I was using MailChimp in bulk and was frustrated by the limited capabilities and the major monetary bump for pro features. Stumbled upon this article among many. For the last month, I’ve been happily using this new tool called SendX which I found on ProductHunt. Seeing a couple of comments about GetResponse and previous AWeber experience, looks like I’ve made a decent decision for now. I’m using their free plan and haven’t had major issues yet. Their support is also chat based. So, I get pretty quick feedback about my queries.

Get Response is horrible. Customer data management is dreadful. I have a highly sanitized list and 30% of my emails sent by GR never even arrived at the recipients. They didn’t go to spam, they just never got delivered. And there were no analytics available on GR to tell me why they weren’t delivered. GR support had no answeres and just shrugged. Worst choice I ever made.

Hey, thanks
this is a great review.
I have getresponse but just wanted to know what the differences are.
Very helpful. thanks so much

GetReponse are basically disorganised and clunky. The worst part is their predatory pricing (some would say crooked). If you go one contact over your plan they ‘fine’ you for that and make you then upgrade. I’m leaving as I can’t partner with thieves who steal my money and then pretend that it is all legitimate. Don’t walk or run away, but find the fastest vehicle you can to get away from them. MC and AW are so much better

Very thorough analysis, great work! As both Aweber and Getresponse is close call and decision probably comes down to personal preference I would like to share my experience with another product, which is very similar to these two and with which I had pretty good experience. If you would like to check comparison of it with Aweber and Getresponse you can follow these two links. https://www.mailerlite.com/aweber-alternative and https://www.mailerlite.com/getresponse-alternative. But in short, it has pretty much all the functionality, pre-set templates, support, integration but the deciding factor for me, was the pricing – as I started my business with no contacts I knew that there is no way I can get anywhere close to 1k subscribers in the next several months. So starting 30 days trial and then paying money was not a very good option for me, as I wanted to save as much as possible. Because of that I chose Mailer and it kinda stuck with me.

Good article this !
Thanks ! will go getresponse. Just signed up with aweber and their sign up form designer looks like word 2003. Off to get some response ! 🙂

I just finished one month with GetResponse and all I can say is run from this company. My experience was one of the worst I’ve ever had with an online service. Here is why:
– The interface is confusing and buggy.
– The newsletter editor was extremely hard to use and I lost templates I worked on for hours.
– Unexplained bounce rates of 25+% (my email list was double opt-in, collecting in the last 60 days)
– My newsletters didn’t look like the test messages.
– Messages were delivered 24 hours late.
– 5,000 of my clients were unexpectedly provided with my personal email address
– The "from" address in my emails was generated from the supposedly "internal only" campaign name
– Campaign reports were attached to the wrong email lists
– No refund issued despite the harm GetResponse made to my brand.

Do not recommend.

Thanks for the review! There’s so many options to choose from. GetResponse sounds pretty cool. I’ll check it out. Thanks!

I wanted to provide a warning about GetResponse. Their features are great but I’ve been having support issues. I’ve set up a few RSS-to-email campaigns that just won’t send emails. I’ve had an open ticket for 18 days and have been told that they had to elevate it to IT (16 days ago). Just a warning. Hopefully mine is an isolated incident.

Given that this post is dated 25Nov15 and there are comments below from 2 years ago either the post has been updated and reposted or just reposted. I believe the former to be the case and think that any previous comments are not relevant for the current time period and hence should be removed. Otherwise it makes it look like this post is just an old rehash of a post.

Pretty thorough comparison between Aweber and GetResponse. I’ve been using GetResponse for more than 3 years now and I’m a big fan of it. There have been technical issues with their servers a couple of times but mostly it works without hassles.

I almost signed up for GetResponse because I liked the idea of the built-in landing page creator. But I just discovered that the "built-in" version is limits you to creating only one page, and then only 1,000 visitors can visit it. After that, it’s $15/mo for the landing page feature.

I find it worth noting that only Aweber have been active to respond to this article, GetResponse need to get in here and address (I could not resist), the delays in answering questions on their support.

Joined getresponse one year ago and had problems with reliability. Left and went to Aweber with no problems. Just rejoined GR to try again and launched my first campaign only to find out the API is not working at the moment…not great start yet again.

Thanks Chris. I just signed up to GetResponse. Now going through their List Building Program Crash Course. Looking forward to build my list.

Your review fails on price comparison. You are comparing prices for 1,000 subscribers and saying that Aweber is more expensive. But, in fact at the $29 level with Aweber you can have up to 2,500 subscribers, so you are in fact paying for up to 2,500 not just 1,000 subscribers. Comparing both at up to 2,500 subscribers Get Response comes in at $25 per month and Aweber at $29. So there isn’t really a huge significance in price. You should focus more on comparing features.

I started using Aweber last year and have become very frustrated with it so I was thinking about whether to switch to another service- probably GetResponse will be the the best choice.

I would like to second the comment from BarbaraP. Their customer service from their compliance team takes weeks to respond, if you get a response at all. Kind of ironic for a company named "Get Response" that getting a response from them is so difficult.

Also when you Email in a client’s Email address from a form on your website they set the client back to day 0 in your autoresponder, thereby the client gets all the same emails again. They should not do this, but they do, and it makes the Emailing of new clients to them dangerous as your unsubscribe rate will go through the roof if you keep sending the same emails over and over again.

Hello 1. what about aff program which one is beter? 2. how much is for gr. and aw. ref per month? 3. which one is noobie frendly? thanks

I would like to thank the team at STYLE FACTORY for these great reviews. I read quite a few of them and find them very informative and to the point. In the age of content marketing, this is the kind of articles that truly add value to blog visitors like me. Keep up the good work, guys!

We’re moving from getresponse to aweber because GR customer service is painfully slow for important requests (when trying to migrate a client’s account from under our account to an independent GR account.) The answer (not a solution) came 3 days later. It prompted us to move that client to another email service because after 5 days of back/forth and no attempt by GR to solve the problem, we were frustrated. We didn’t move the client to Aweber because they wanted a cheap, less robust email program. We’re now moving all our email marketing to Aweber. We used Aweber years ago and are excited to move back to the new, always improving Aweber. Aweber now allows importing of previously opted-in subscribers without the P.I.A. re-confirm. And we’re happy to leave GetResponse because, from our experience, the name is an oxymoron.

I love to browse through out net in search for marketing my business and meanwhile i found the tigerbuz email marketing services as the best option. Tigerbuz is reliable and cost effective and really the system is dammm!! good and workable for every business owner. I surprisingly shocked when i found all my emails goes to inbox of my subscribers. Check out here: http://tigerbuz.com/

I love to browse through out net in search for marketing my business and meanwhile i found the tigerbuz email marketing services as the best option. Tigerbuz is reliable and cost effective and really the system is dammm!! good and workable for every business owner. I surprisingly shocked when i found all my emails goes to inbox of my subscribers. Check out here: http://tigerbuz.com/

Great article! I’m using get response and considering getting an aweber account if i can import the list without them reconfirming. Could you tell me how? Thanks!

Great post, but has anyone used Imnica Mail? I came across this site autoemailsolutions.com that has some info about this autoresponder service, and I was wondering how good they are.

Buenas tardes

En colombia esta muy de moda ICresponder de la empresa Ingreso Cybernetico, es totalmente en español, pero ahora me confunde en cual invertir.

Alguien me orienta?

Hi Chris,
I represent AWeber. Just wanted to clarify a couple of mistakes in your post. All 600+ of AWeber’s email templates and sign-up forms are mobile responsive (http://www.aweber.com/blog/email-marketing/mobile-responsive-email-templates.htm and http://www.aweber.com/blog/new-features/sign-up-forms-are-now-mobile-responsive-and-what-this-means-for-you.htm). Also, we do not require subscribers to reconfirm their subscription if they have already confirmed with another service. Let me know if you have any questions.

Brandon Olson
Social Media Manager – AWeber
brandono@aweber.com

For beginners in the internet marketing world, this is a valuable review of two of the major players in auto responders, thank you.

Hey Kenny,
Thanks for asking this important question. I represent AWeber, and I will say that we have been recognized within the email marketing industry as being one of the leaders in deliverability.

Brandon Olson
Social Media Manager – AWeber
brandono@aweber.com

To make this article more complete there should be a word about SPAM management because this one feature can kill everything regardless of everything else. I’ve had MailRelay which has an extended free trial but SPAM-wise it is a hassle.

Hey Damien,
I wrote an article a while back about email deliverability and spam management. Check it out here: http://www.aweber.com/blog/email-deliverability/email-deliverability-5-point-inspection.htm

Brandon Olson
Social Media Manager – AWeber
brandono@aweber.com

Thanks for the information. Because of this blog I will be going with GetResponse
as I have a free trial with them currently. All the Best…Freddie Marmolejo