Ecwid Reviews (2021) — Pros and Cons, Pricing and Alternatives

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Ecwid review

In this Ecwid review, we walk you through the key pros and cons of an online store builder that allows you to add e-commerce functionality to any website.


Is Ecwid any good? Well, in this deep dive into the platform, you’ll learn all about its core features, strengths, weaknesses and value for money.

By the end of the post, you’ll have a much clearer idea of whether Ecwid is the right e-commerce solution for your business — and what the best alternatives are if not.

Let’s start with an important question…


What is Ecwid, and how does it work?

Ecwid is a tool for building your own online store. It’s a ‘software as a service’ (SaaS) tool, meaning that you don’t own the software, but pay a monthly fee to use it.

Much like other e-commerce platforms, Ecwid allows you to set up ‘catalogs’ of products, and add photos, pricing, weight etc. for each item. 

You can define shipping rates, accept credit card payments and so on – all the key stuff that you’d expect to be able to do using an e-commerce solution. This is all done via a web browser — there’s nothing to install on your computer.

Ecwid differs significantly from competing products like Shopify, Squarespace and BigCommerce however in that it is not really designed to let you create a standalone e-commerce website. Instead, it’s designed to allow you add an online store to an existing website or online presence. 

(That said, Ecwid recently added some new functionality, called ‘Instant Sites’, that does let you create a basic, one-page standalone offering. I’ll discuss this in more depth later on in the review.)

Ecwid works by giving you a ‘widget’ that gets placed on other sites — hence its name: it’s short for ‘E-commerce Widget’. You get a few lines of HTML code (the widget) to add to an existing website or social media profile, and your store is displayed wherever you’ve inserted this code.

But how much does this functionality cost?


Ecwid pricing 

The free plan

If you’ve only got a few products to sell (up to 10), Ecwid is entirely free. This is something of a unique selling point for Ecwid — key rivals generally don’t offer this sort of free functionality.

The free plan is pretty basic, with key features like discount coupons and the ability to sell digital goods being unavailable, and it only allows you to sell up to 10 products.

Significantly, you can’t use this plan to sell on key social media sites like Facebook or Ecwid.

But for merchants with very simple requirements, this may actually be sufficient; and using the free plan is a good way to try the product out.

Probably the most important thing to note about the free plan is that it is not great from an search engine optimization (SEO) point of view — you need to be on a paid-for plan to ensure that your product pages talk to search engines in the best way possible.

(I’ll discuss Ecwid SEO in more depth later on in the review.)

The paid-for plans

In terms of the paid-for plans, the USD pricing structure is as follows:

  • Free — $0 per month, letting you sell up to 10 products.
  • Venture — $15 per month, letting you sell up to100 products.
  • Business — $35 per month, letting you sell up to 2,500 products
  • Unlimited — $99 per month, letting you sell an unlimited number of products.

If you pay for Ecwid annually, things works out cheaper: the three plans come in respectively at $12.50, $29.17 and $82.50 per month.

Ecwid pricing.
Ecwid pricing,

As you might expect, the more you pay, the more additional features you get – discount coupons, integrations with other stores, better support and so on. (More on all these features shortly).

Ecwid pricing outside the US

Something to be aware of is that Ecwid can be more expensive for non-US users.

For example, in the UK, the Venture, Business and Unlimited plans cost £15, £35 and £99 per month — making them roughly 40% more expensive than in the US.

In the EU, the equivalent prices are €15, €35 and €99 — nearly 20% more expensive than in the US.

The key differences to watch out for between Ecwid plans

A few key differences in the Ecwid plans to watch out for are as follows:

  • The ‘Venture’ plan does not allow you to list your products on established marketplaces (Amazon and E-bay).

  • The ‘Venture’ plan is quite restrictive in terms of how it allows you to display your products: on this plan, you can’t use product variants or allow users to make use of product filters when browsing your store.

  • The ‘Venture’ plan doesn’t allow you to edit existing orders (or create ones manually) — you’ll need to be on a more expensive plan to be able to do that.

  • With the ‘Business’ and ‘Unlimited’ plans, you can avail of some consultation time when setting up your store (2 hours and 12 hours respectively).

  • Phone support is only available on the ‘Business’ and ‘Unlimited’ plans.

  • Multilingual features are only available on the ‘Business’ and ‘Unlimited’ plans.

Now, let’s drill down into some of Ecwid’s key features.


Payment gateways

A payment gateway is the software that lets you accept payments via credit card.

With Ecwid, you can process credit card payments ‘out of the box’ using Paypal, with no extra charge other than Paypal’s commission.

There are also around 85 other payment gateways you can connect to Ecwid; these include well-known options like Sagepay, Stripe, 2Checkout, Authorize.Net and many others.

Some are country-specific, so the exact range available to you will depend on your location.

Some other online store solutions, such as Shopify, provide a few more options in this regard, but the range of payment processors available for use with Ecwid is extensive, and definitely at the more comprehensive end of the spectrum.

Remember of course that using these payment gateways often means paying a monthly fee.

So, you may find it best to start off with Paypal and add a payment gateway down the line, if and when your volume of sales justifies it.


Point-of-sale functionality

Thanks to Ecwid’s point-of-sale (POS) functionality, you can use your Ecwid store to sell not just online but in physical locations too – in stores, market stalls, at concerts and so on.

Ecwid’s chip and tap card reader for POS applications.
Ecwid’s chip and tap card reader for POS applications.

With Ecwid’s POS functionality, regardless of whether a customer buys a product in store, online, on their phone or via Facebook, everything stays in sync — i.e., the merchant’s catalog, inventory and customer / transaction information.

There’s a few ways you can use this feature; the simplest is probably to use ‘Paypal Here.’

This involves downloading the Ecwid app to your mobile device, connecting it to the Paypal Here service, and then taking payments using a mobile card reader (pictured above).

The mobile app for managing orders
Ecwid’s mobile app for managing orders.

It’s important to note however, that this POS option is only available to merchants based in certain countries: US, UK, Australia, Japan, Hong Kong and Canada.

Furthermore, Android users are not currently catered for — the Ecwid app is iOS only.

So, if you’re based outside the above countries, or want to use POS with an Android device, the good news is that Ecwid also works with the Vend, Clover, Square and Alice POS systems.

These all facilitate using a wider range of hardware in a physical retail location (full-sized card readers, receipt printers, cash drawers tablet stands etc.) and are usable in more countries.

The bad news is that you will need to be on a the most expensive Ecwid plan to use these platforms to power your POS — the $99 per month ‘Unlimited’ plan.


Creating multilingual stores with Ecwid

So long as you are on a ‘Business’ or ‘Unlimited’ plan, Ecwid storefronts can be translated into 53 different languages — this is generous by comparison to key competitors (Shopify, for example, caps the number of translated stores to five on most plans).

Ecwid provides this functionality by detecting visitors’ language automatically based on their browser settings / IP address, and displaying the correct language version of a store.

Key components of your store — such as ‘add to bag’ buttons, social media labels etc. — are translated for you automatically; you will need to translate product descriptions yourself, however.

Automatic translation
Automatic translation in Ecwid

Competing e-commerce platforms often require you to rely on third-party apps or Google Translate to provide different language versions of your store, which is less than ideal.

So a definite thumbs up to Ecwid on making multilingual functionality a core feature.

Now: a quick look at importing and exporting products.

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Importing and exporting products

Like many competing products, Ecwid allows you to import and export your data in to the platform using CSV format.

When importing via CSV, you can make use of 30 different columns, each representing a particular product attribute (product name, SKU, URL for product image and so on). Your import file can be delimited by comma, semi-colons or tabs.

You can also make use of the X-Cart or LiteCommerce CSV formats as part of this process.

Importing data via CSV file
Importing data into Ecwid via CSV file

The export option, as you might expect, allows you to export product data, orders and customers (again, in CSV format) and means that if you ever feel the need to migrate your store to another e-commerce platform, you shouldn’t have any major problems doing so.


Search engine optimisation (SEO) in Ecwid

The key things to watch out for with SEO features in online store building products like Ecwid are as follows:

The good stuff first: you can edit the title of your page and its meta description easily; the relevant fields are pre-populated for you automatically, but you can tweak them to suit your SEO objectives.

Less good is the fact that you can’t manually create or change the URL of a product — you have to make do with the one that Ecwid generates for you. This is not ideal because keywords in URLs are used by some search engines to categorise content during indexing. 

(It seems as though you can’t create redirects in Ecwid either, which is not ideal at all and effectively locks you into using a particular URL once you’ve created it).

However, the URLs that are automatically generated by Ecwid include the title you’ve given to your product — so if you include some keywords in your product title (not a bad idea anyway) your URL will include them too. This serves as something of a workaround, but I’d prefer full control over URLs.

Another area where Ecwid doesn’t perform quite so well on the SEO front involves AMP — accelerated mobile pages.

As the name suggests, AMP pages load faster on mobile devices. This encourages people to stay longer on your page, thus increasing ‘dwell time’ — something which is believed by many SEO experts believe to be rewarded by Google with preferential treatment in search results.

Additionally, Google sometimes highlights AMP pages in carousels in search results, giving AMP content an extra little boost.

Unfortunately however — and unlike competing products such as BigCcommerce or Shopify — you can’t create AMP versions of your products using Ecwid.

(You can use it to create dynamic order notification emails — you can find out more about this here — but being able to display products in AMP format is more useful).

Although there’s room for improvement with regards to SEO in Ecwid, I wouldn’t necessarily view its current deficiencies in this area as a showstopper; it’s important to remember that keyword research, link building and having great content on your site are as important to SEO as the technical aspects of SEO.

(For some general pointers on SEO, you might want to check out our ‘Making your site visible’ post.)

What about Ecwid and Core Web Vitals?

Core Web Vitals are a set of Google SEO targets relating to the speed, responsiveness and visual stability of a website; sites that meet them are likely to receive preferential treatment in search results.

Now, it’s always much harder to ensure full compliance with Google targets like these when you’re dealing with a cloud product like Ecwid — simply because you don’t have much control over its code.

It looks as though Ecwid is aware of the requirements, and developing its product in a way that make meeting them more likely — but you will have work to do too, by ensuring that all your images are fully optimized and use of third-party scripts and apps is kept to a minimum.

And speaking of apps…


Apps and plugins

In common with a lot of other e-commerce platforms, Ecwid provides a number of integrations with other web apps (via its ‘app market’).

However, the number of integrations available with well-known services is fairly limited (there are a couple of hundred available).

Integrations do exist with key products like Freshbooks and Shipstation; but competing products like Shopify offer a much broader range of established apps (6,000+ in Shopify’s case).

The picture is better when it comes to CMS plugins: these are available for WordPress, Drupal, Wix and Joomla, allowing to you install Ecwid on one of these platforms very easily.


Dropshipping in Ecwid

Dropshipping is a sales and fulfilment approach where you don’t keep what you’re selling in stock (in fact, you may never see any stock!). You take the order via your online store, send it to a dropshipping supplier, and they deliver the goods to your client — your store becomes a middle man of sorts.

You can dropship in Ecwid by adding the Wholesale2B, Syncee, Spocket, NextsChain or Printful apps, which are all available from Ecwid’s app store.

Ecwid dropshipping apps
Ecwid dropshipping apps

The Wholesale2B, Syncee, Spocket and NextsChain apps allow you to add variety of products from hundreds of dropshipping suppliers to your Ecwid store.

The Printful app allows you to create products featuring your images or logos (you upload them to Printful, who then manufacture the products and ship them).

Other platforms do provide more access to dropshipping suppliers, but on the plus side, all the dropshipping apps that are available for Ecwid are from well-established providers.

As always with dropshipping, for ethical reasons you may wish to perform some due diligence on how (and where) any products you are featuring on your site are being produced. Suppliers of dropshipping goods don’t always have the best track record when it comes to working conditions in their factories.

The Shopify dropshipping starter kit

If you’re interested in dropshipping, I’d recommend that you take a look at Shopify’s dropshipping starter kit — with this, you get 14 days of free access to Shopify plus lots of bundled resources and tools that show you how to launch a successful dropshipping Shopify store.

You can access the starter kit here.


Ecwid “Instant Sites”

Although Ecwid has traditionally been a product that lets you add an online store to an existing website, it now allows you to set up a standalone store too, called an ‘Ecwid Instant Site.’

It has to be said that this is a basic, one-page affair — but it’s nonetheless potentially very useful, and definitely represents a good ‘stopgap’ measure for merchants who are starting a business but have not yet finished developing a full website.

Ecwid 'Instant Site' example
Ecwid ‘Instant Site’ example

You can either host your ‘Instant Site’ on the Ecwid domain (i.e., at a mystore.ecwid.com address) or map it to your own custom domain (www.yourstorename.com).

You can also add a blog to your Instant Site (something that is important for inbound marketing campaigns) — but it involves a really odd workaround where product categories are used to create posts.

An Ecwid ‘Instant Site’ is not in my view yet a substitute for a proper online store, but improvements are being regularly made to the tool, and it will come in handy for many merchants. It certainly serves as a much better landing page than a traditional ‘site under construction’ effort.

And, although Ecwid’s Instant Sites are rather basic in nature, they do nonetheless technically provide users with one of the cheapest ways possible to build a standalone online store — you can get one up and running from $15 per month — or even for free (more on that below).

This all compares positively with Squarespace, Shopify and BigCommerce, which charge upwards of $26 per month to let you create a standalone store (but that said, the end result will be considerably more sophisticated than anything you’ll achieve with an Ecwid Instant Site).

A whole e-commerce site — for free?

Perhaps the most striking aspect of Ecwid is that it can be used entirely for free — this is quite unusual in the e-commerce world. If your needs are basic, it’s a remarkably cost-effective way to start selling on an existing website.

The ‘Instant site’ feature — also included in the free plan — adds to this sense of value. There are not many e-commerce platforms (if any) that I can think of that let you construct an ad-free, standalone store without committing to a monthly fee.

The main limitations of the free plan are its product limit (10) and the fact that unlike the paid plans, you can’t use it to sell on Facebook or Instagram.

You can find out more about using Ecwid for free here.


Tax calculations

Ecwid is ahead of the pack when it comes to tax rules — you can set things up so that visitors’ locations are automatically identified (based on IP address) and the relevant tax rate applied automatically.

Helpfully this applies not just to physical products but digital ones too — Ecwid caters adequately for the EU’s VAT MOSS requirements, something that can’t be said for all other competing platforms.


Multi-currency selling in Ecwid

You typically get more online sales if you sell your products in the currency used by your store visitors. 

So, if you’re selling your goods in a lot of different countries, it’s a good idea to let your potential customers select their own currency — or better yet, have your store present your products in the local currency automatically.

To do this in Ecwid, you need to install the ‘Currency Converter’ app (pictured below), which costs $4.49 per month.

The ‘Currency Converter’ app in use on an Ecwid store.
The ‘Currency Converter’ app in use on an Ecwid store.

The Currency Converter app makes it very easy to display prices in local currencies automatically. My only gripe with it is that the original currency gets displayed again at the final stage of the purchase, which may put some buyers off completing a purchase.

But overall, it’s fine.


Shipping options

Like most leading e-commerce solutions, Ecwid lets you offer a good range of shipping options — you can charge a flat fee for shipping, calculate it by weight, offer free shipping etc.

Additionally, Ecwid has a built-in integration with the following carrier companies to automatically show their shipping rates for customers’ orders at checkout:

  • UPS (US)

  • USPS (US)

  • FedEx (US)

  • Canada Post (Canada)

  • Royal Mail (UK)

  • Brasil Correios (Brazil)

  • MDS Collivery (South Africa)

  • Australia Post (Australia)

  • EMS Russian Post (Russia)

The good news is that this real-time carrier quotation functionality is available on all Ecwid plans. This is commendable, and makes Ecwid more generous in this area than many of its competitors.


Using Ecwid with other platforms

Ecwid and WordPress

WordPress doesn’t provided any e-commerce functionality out of the box, so anyone wishing to sell on the platform will need a third-party solution like Ecwid.

There is a dedicated Ecwid plugin available for WordPress, so adding an Ecwid store to your WordPress site is very straightforward — you can get up and running with a few clicks.

You just sign up for an Ecwid account and then install the free WordPress plugin provided.

Ecwid and Squarespace

Squarespace comes with increasingly good e-commerce features, but it doesn’t currently facilitate multi-currency selling, and it’s a bit limited when it comes to dropshipping and automatic tax calculation.

Integrating Ecwid with Squarespace allows you to bypass these limitations, and adding it to a Squarespace site is very easy: it’s a simple matter of adding a code block to a page and pasting some HTML into it.

Ecwid and Wix

If you’re a Wix user, you can use a dedicated Ecwid app to sell products on your site. You can also avail of preferential rates from Ecwid. The below video shows you how the integration works.


Interface and ease of use

Ecwid’s interface is pretty easy to use.

Like many similar online store builders, you get a vertical menu on the left which allows you to access key functionality, and the area on the right is used to display or edit associated products, site content and reports.

The Ecwid interface.
The Ecwid interface.

As with any e-commerce tool, you’ll need to spend a bit of of time familiarizing yourself with creating catalogues and product variants, setting up shipping rates and so on…but there is nothing here that should represent too much of a learning curve.

Matters are helped by an ‘onboarding checklist’ that is provided to you when you log in for the first time.

If you get stuck however, you can always get in touch with Ecwid’s support team – more on that later — or, if you’re on a ‘Business’ or ‘Unlimited’, you can take advantage of the included customization service (you get 2 hours and 12 hours customization time from Ecwid on these plans respectively).


Ecwid and GDPR

Please note: I am not a lawyer, so the below observations should not be interpreted as legal advice.

Since May 2018, business and website owners have a lot of additional legal responsibilities as a result of the EU’s GDPR (General Data Protection Regulation) rules.

There are several legal steps that the GDPR requires business owners to take to ensure compliance, and fairly serious penalties for not doing so, but the key ones for Ecwid users are probably as follows:

  • Display adequate privacy and cookie notices on your website.

  • Process and store data securely.

  • Get explicit consent from people signing up to mailing lists that it is okay to send them e-newsletters.

  • Provide a means to opt in or revoke consent to use of non-essential cookies on a website (and to log that consent).

Meeting the first three requirements with most online store builders is pretty easy, but the fourth one can pose challenges. Whenever you use non-essential third party cookies on a website — for example a Facebook Ads pixel or a Google Analytics tag — you are legally obliged to give EU visitors to your website the option to switch these off before they continue to browse your store (even if your site is based outside the EU).

Cookie banner
GDPR compliance can be a bit tricky when it comes to cookie banners, but Ecwid handles this pretty well.

The good news is that Ecwid comes with a built-in cookie consent feature — this allows you to display a cookie notification message and allow users to either accept or decline use of cookies.

This stops Google Analytics, Google Ads, Pinterest, Snapchat and Facebook using cookies to capture personal data unless a user has agreed to this, and you can also use it to prevent any order confirmation tracking code being run without the user’s consent too.

There’s also an option to let users revoke consent to cookie use too — so all in all, Ecwid performs pretty well from a GDPR point of view.


Customer support

The level of customer support you get from Ecwid depends on the type of plan you’re on.

If you’re on the free plan, there’s no support (you’ll have to rely on forums and help pages for answers to any questions you may have).

If you’re on the $15-per-month Venture plan. you can expect live chat support; if you’re on a Business ($35) plan you get phone and live chat support; and the Unlimited plan ($99) gives you phone, live chat and ‘priority support’ (i.e., faster responses).

There’s another type of support available in the form of ‘customization hours,’ too. If you’re on an Ecwid ‘Business’ or ‘Unlimited’ plan, you get two hours or 12 hours of assistance customizing your store. This is potentially very useful for users who are completely new to the whole area of e-commerce and web design.

So all in all, Ecwid’s support offering stacks up reasonably well against the support offerings of other similar products.


Ecwid review: conclusion

Overall, Ecwid is a cost-effective, powerful way to add e-commerce functionality to an existing site, or to place an online store on a Facebook page or other social media presence. If you’re building a standalone site, there are better options available — I’d be inclined to go for Shopify or BigCommerce — but ultimately Ecwid does what it says on the tin: lets you add e-commerce to any website — and easily too.

Ecwid deserves particular praise for the way it handles GDPR cookie consent and multi-currency selling. There is, however, a bit of room for improvement when it comes to SEO.

I’m going to end this Ecwid review with a full summary of the product’s pros and cons below, but the main things I like about it are its generous free plan; the way it can be used with any type of website; and the fact that it can add dropshipping functionality to platforms that don’t offer it.

As ever, it’s a case of try before you buy, and you can register for the free version of Ecwid here.

Our overall rating: 4.2/5


Pros and cons of using Ecwid

Pros

  • A totally free Ecwid plan is available, which is fairly generous in terms of features.

  • Ecwid represents a really simple way to add e-commerce to any existing website.

  • The product is cheap by comparison to other solutions.

  • Point-of-sale functionality is available, and there are quite a few ways to implement it.

  • Multi-currency selling is easy enough to implement (although you will need to pay for an app to do so).

  • It supports multi-language versions of your store.

  • Tax rates are applied automatically, meaning that you don’t have to worry about setting up state tax or VAT rules manually.

  • The store designs are fully responsive.

  • Plugins / apps are available that make it easy to integrate Ecwid with key content mangement systems (like WordPress, Drupal and Wix).

  • Real time carrier quote functionality is available on all plans.

  • The ‘Instant Sites’ option is a good (and cheap) stopgap measure for merchants who need a store quickly.

  • A decent GDPR compliant cookie consent banner is provided out of the box — this is very welcome, and a feature that is not always included with hosted store builders.

Cons

  • Phone support is only available on the more expensive plans.

  • The multi-currency functionality, whilst generally good, doesn’t display the local currency at the final stage of checkout.

  • You can’t use product variants on the free or entry-level plans.
  • The cheapest POS option (Paypal Here) only works with iOS devices.
  • There is a limited number of apps / integrations available in the Ecwid App store.

  • You can’t change product URLs or create redirects, which isn’t ideal from an SEO point of view.

  • You can’t create AMP versions of product pages using Ecwid.

  • The free version doesn’t let you access any of the SEO features.

  • The Instant site feature, whilst useful, is not a substitute for a fully-specced standalone store.


Alternatives to Ecwid

If you’re starting an online store from scratch, then you’re spoiled for choice; there are many platforms available that allow you to build a standalone online store and the big hitters include Shopify, BigCommerce, Wix, Volusion and Squarespace (with Shopify and BigCommerce being the most fully-featured as far as e-commerce features go).

If you’re hoping to integrate a store into an existing site, of the above platforms, both Shopify and BigCommerce will let you do this, via their ‘Buy Buttons’.

These Buy Buttons work in a similar way to Ecwid in that you add a snippet of code to your site to feature products or collections on it; however, whereas Ecwid allows you to effectively put a complete, fully functioning store on an existing site, the Shopify and BigCommerce options are considerably more basic.

WordPress users may also be interested in looking at WooCommerce to add an online store to their site.

Some of our other resources may be useful in helping you to evaluate the alternatives to Ecwid:

(To see all relevant posts, check out our full ecommerce reviews section).

Related resource: our Shopify video review

Shopify free trial | Full Shopify review | How to build your own Shopify store


Now…over to you!

I hope you’ve enjoyed this Ecwid review! If you have any queries about the platform, do leave a comment below — we read them all and will do our best to answer any questions you may have about Ecwid or e-commerce in general.

Comments (26)

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Superb review Chris. You have gone into immense depth with this. I didn’t know anything about Ecwid until today, and now I have a real sense of what it offers. Thanks so much!

Does this support eproducts…like an eBook so that patrons can pay and then receive a download link?

Hi Sharon, thanks for your comment – yes Ecwid does facilitate sales of digital products, so you should be able to do that. See https://support.ecwid.com/hc/en-us/articles/207100559-Digital-products for more information.

Though you mention that multi-currency selling is easy enough, I have to disagree. Customers want consistency. It is frustrating to see a product for £ 14.23 one day and £15.22 the next – most customers don’t watch exchange rates or understand why the price went up. When you want to promote products with a set price in another country, having a converter simply does not work.
Ecwid needs to get on board with multi-currency pricing like Shopify has with the Multi Country Pricing app by MLVeda. So much easier and better. And Ecwid customers have only been asking for this feature since 2009!

Excellent review thank you.
I have a question about some comments below and the date of them, some are quite old, so is this review an older one that is updated with new features in Ecwid for 2020 to keep it current?
Thanks again.

Hi Matthew! Thanks for your question. Yes, we update this Ecwid review regularly. Appreciate the feedback.

I loved Ecwid for about three weeks. Quick helpful support, overall easy and responsive dashboard, integrations with most of what I wanted. Where it failed : the payment gateway implementation for Authorize.net. Very disappointed.

1) Ecwid passes the customer to an external Authorize.net hosted URL for payment
2) This URL looks as generic as Windows 98, and you cant do a thing about it – no CSS mods possible because its not hosted by Ecwid.
3) when the user enters card into and clicks Pay, they are dumped onto a "Thank you" page with a big continue button. The continue button sends the order to Ecwid. If it is not selected, you never see the order, but the payment is captured anyway. It’s not exactly intuitive.

So, if you are using a third party gateway, you really need to probe them and make certain that the cart is well integrated and not just a pass off to an external URL. Lame. I hope they fix this in the future, I would love to revisit their platform one day.

Hi, that was a very thorough review, thank you! I have a question. You stated "You can’t change product URLs" – does that mean ecwid cannot work with Amazon Affiliate links (because it sounds like the re-create a link for any Amazon product you list)
Mike

I find Chris’ content incredibly straightforward and useful. I run an established site for a historical society, and now need to add a store which is new territory for me. I’ve spent many hours reading reviews and comparisons, and I find this content to be the easiest to digest. Since I also manage several other aspects of the society and their museums, it is a HUGE relief to read something that makes sense to me. THANK YOU FOR THAT! Now…if only you could only recommend audio-visual equipment set-up for a video recording studio… 🙂

A belated thank you for these kind words Lisa – really glad you found our Ecwid review helpful! Good luck with your project.

I had good experience with ECWID until i decided to close my online shop. I was on annual billing system and My year was ending on November 12th 2017. In 1st week of November I downgraded to basic as it suppose to be free and also changed my Credit card number. On November 12th ECWID tried to charge bill for coming year even though I changed it to basic account but they failed as credit card number was changed so they sent me an email that we are unable to charge amount and then forced payment on new credit card (As it was same account only number was changed by card company on my request) and charged me for full year. I sent email for refund to ECWID and did not get reply so be very careful in giving any card information to them

I have a physical store and also have shops on 5 marketplace websites, where I sell a very wide range of products. I wanted to build a standalone site of my own where I can sell exactly what I want without worrying if it meets someone else’s criteria, and where I can add a blog and other content. I opted to do this through Wordpress with the Ecwid plug in, which I chose because it blends seamlessly with my Wordpress theme, looks great, and has a great interface. However…. their shipping set up is so undeveloped and problematic for someone who sells a wide range of products with wildly differing shipping needs, and every time I try to find a workaround for this it reveals another crazy flaw in the system. I got excited after looking at their POS set-up too, because it’s lovely and integrates so well with Square, which I was already using for card processing. But, after cancelling my previous POS and buying an iPad and a stand, I discovered their system is missing some very key functionality for a small business: the ability to discount an order or an individual item, and the inability to apply the discounts that are already assigned in the Ecwid system for specific customers (these can only be applied online, though to me it seems much more likely an in-person shop would have repeat customers to reward). To sum up ,Ecwid does some thing beautifully and some things half-assed. I can’t decide whether I’d rate them 5 stars or 1.

A point must be clarified: ecwid supports multi-language versions of the store BUT it does NOT support multi-language versions of items (name, description, etc.)!

They have changed their service and now the store does very little of what it used to. It is so worth the money to just buy a shopify store instead of constantly having to purchase add ons and monthly subscriptions to get the store to do easy functions like invoices. The new 2017 version is not worth anything. Don’t waste your time.

I pay for an ECWID shopping basket and it works well but for the second time my traffic has gone to NIL. Nobody from their team can figure it out. I was told to use wordpress (I run that on mnm.ca/m) and with their plugin the seo is supposed to be automatic. It works great until one day nothing. For the second time all google listings disappear and nothing but error pages show up on the google console. So if you rely on a search engine to get traffic to your site I would advise you to stay away from an ajax shopping basket. The seo is just a nightmare, google still does not properly crawl ajax and relying on the ecwid plugin can cost you big time in losses.

the improve SEO method you link to https://help.ecwid.com/customer/portal/articles/1161241-seo has been deprecated (october 2015) by Google. Google claim Ajax can now be indexed easily. Does anyone have more info on Ecwid, Ajax and SEO ?

Does Ecwid work with free Wordpress blogs? If I understand correctly, free Wordpress blogs don’t allow plugins, so that means they won’t be able to install the Ecwid plugin, right?

We use Ecwid and we are happy til now, it´s a nice program and easy in use, however we are a start-up so we must put more and more products at the shop!

I was thinking about using Ecwid for my website which is already finished. There are a couple of issues, however. Does Ecwid only have one theme? When I looked at the demos, the theme I saw does not look very elegant. With Shopify, I can choose between hundreds of themes. Also, with Ecwid, I would have to use another payment gateway such as Authorize.net and still have to pay a transaction fee. I am open to using Ecwid for the simple implementation onto my website but I am not sure this is the best long term solution. Any more help would be grateful. Thanks.

Just put this on my Wordpress site.

Very simple to put the code into a Wordpress page – everything then happens on the one page. The backend is quite elegant and very straightforward, unlike many of the others out there.

Depending on what sort of site you are going to use Ecwid on (Wordpress, Joomla, HTML site, etc) the changing of the look and feel of the shop just requires som changes to the CSS files – in other words – you create your own theme.

Ecwid also works very well when placed into a site that uses a responsive design.

I also have a Shopify site – themes are quite expensive, in my opinion.

Comparing the two – I, from my short experience with Ecwid, am leaning towards Ecwid as an excellent choice, particularly for existing site owners.

Cheers,

Mike

This is a very useful review, as I’ve already started building a web store on another of my sites, but wanted a bit more information about what others thought about ecwid.
I can say that ecwid is quite easy to get up and running, fits in nicely into my Sandvox site (a mac app). I wasn’t aware about SEO aspects, so thanks for that information.

Des

Des